WAHYUDISTIRA, Ade; TAUFIK, E.R; DAMARWULAN, Liza Mumtazah. Beyond Relationship Management: The Mediating Role of Customer Engagement in Driving Customer Retention: Melampaui Manajemen Hubungan: Peran Mediasi Keterlibatan Pelanggan dalam Mendorong Retensi Pelanggan. Benefits: Journal of Economics and Tourism , [S. l.], v. 3, n. 2, p. 274–290, 2026. DOI: 10.69836/benefits-jeti.v3i2.896. Disponível em: https://jurnal.sinesia.id/index.php/Benefits-JET/article/view/896. Acesso em: 9 sep. 2026.