A. Wahyudistira, E. Taufik, and L. M. Damarwulan, “Beyond Relationship Management: The Mediating Role of Customer Engagement in Driving Customer Retention: Melampaui Manajemen Hubungan: Peran Mediasi Keterlibatan Pelanggan dalam Mendorong Retensi Pelanggan”, Benefits-JETI, vol. 3, no. 2, pp. 274–290, Jul. 2026.