Procurement of Campus Plan to Improve Ease of Navigation and Efficiency of Services at Sunan Giri University Surabaya
Main Article Content
Abstract
Service efficiency is an important aspect that supports operational success, especially in the midst of limited resources and increasing demand. Optimizing the use of resources is necessary to maintain optimal service performance and quality. Technology plays a vital role in improving efficiency, enabling organizations to maintain service quality despite existing limitations. Sunan Giri University Surabaya, as a higher education institution, is trying to improve service efficiency by organizing a campus plan. This program aims to facilitate new students and visitors in finding locations in the campus environment more quickly and precisely. Through the Participatory Action Research (PAR) method, this program involves active participation from the academic community to create efficient navigation solutions. The plan boards installed at strategic points on campus are expected to improve user comfort and experience, reduce confusion, and support more effective academic and administrative activities. This initiative is expected to improve the overall quality of campus services.
Article Details
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
References
Angelina, S. F., M. Yahdillah, R. Mardikaningsih, S. N. Halizah, D. Darmawan, M. C. Rizky, & R. Hardyansah. (2023). Kontribusi Mahasiswa KKN Universitas Sunan Giri Surabaya Terhadap UMKM Ayam Panggang Rakyat Mbah Romlah Dusun Bulang Desa Kloposepuluh. Indonesia Bergerak: Jurnal Hasil Kegiatan Pengabdian Masyarakat, 1(4), 09–16.
Carpman, J. R., & M. A. Grant. (2001). Design that Cares: Planning Health Facilities for Patients and Visitors. Jossey-Bass Publishers, San Fransisco.
Darmawan, D., A. H. R. Fuady, R. Mardikaningsih, & E. Retnowati. (2022). Tiga Pilar Sukses: Perilaku Kewirausahaan, Etika Bisnis, dan Modal Sosial Untuk Meningkatkan Kinerja Bisnis. TIN: Terapan Informatika Nusantara, 3(5), 185–192.
Darmawan, D., E. Retnowati, S. N. Halizah, F. Issalillah, R. K. Khayru, R. Hardyansah, & A. R. Putra. (2023). Studi Tentang Pengaruh Keunggulan Kompetitif dan Manajemen Sumber Daya Manusia Terhadap Kinerja Perusahaan. Journal of Management and Economics Research, 1(3), 77–85.
Halizah, S. N., U. Chasanah, R. Mardikaningsih, & D. Darmawan. (2024). Strategi Peningkatan Kinerja Bisnis Kuliner melalui Optimalisasi Kualitas Produk dan Kualitas Pelayanan. At-Tasyri’: Jurnal Hukum Dan Ekonomi Syariah, 3(01), 85–100.
Helvacıoğlu & Olguntürk. (2010). Colour and Wayfinding. Department of Interior Architecture and Environmental Design, Ankara, Turkey.
Kidd, S. A., & M. J. Kral. (2005). Practicing Participatory Action Research. Journal of Counseling Psychology, 52(2), 187-195.
Lestari, U. P. & E. A. Sinambela. (2022). Keputusan Tempat Pembelian berdasarkan Kualitas Layanan, Suasana Toko, dan Persepsi Harga. Jurnal Ilmiah Satyagraha, 5(2), 87–97.
Masfufah, N.A., H. I. Maulana, D. Murniati, R. Mardikaningsih, N. U. A. Machfud, H. Haniyah, D. Darmawan, & R. Hardyansah. (2024). Kegiatan Membersihkan Masjid Tanbihul Ghofilin Di Desa Plumbungan Kecamatan Sukodono Kabupaten Sidoarjo, Economic Xenization Abdi Masyarakat, 2(1), 27-34.
Mardikaningsih, R., E. I. Azizah, N. N. Putri, M. N. Alfan, & M. M. D. H. Rudiansyah. (2022). Business Survival: Competence of Micro, Small, and Medium Enterprises. Small and Medium Enterprises. Journal of Social Science Studies, 2(1), 1–4.
Mardikaningsih et al. (2024). Hubungan Masyarakat, LPPM Universitas Sunan Giri Surabaya.
Masnawati, E. & D. Darmawan. (2023). Pengaruh Lokasi, Akreditasi dan Biaya Kuliah terhadap Niat Memilih Perguruan Tinggi Swasta di Surabaya. Journal on Education, 6(1), 1326–1336.
Olis, S. O., A. Mulyana, S. Yulianita, S. P. Zahro, & S. Saepudin. (2023). Pembuatan Papan Penunjuk Arah Kedusunan dan Kampung di Desa Tamanjaya - Sukabumi. Jurnal Abdi Nusa, 3(2), 62–68.
Retnowati, E. (2020). Pengaruh Harga, Kualitas Produk, dan Kualitas Layanan terhadap Loyalitas Konsumen pada CV. Wujud Unggul Surabaya. Jurnal Ekonomi Dan Bisnis, 10(1), 1–7.
Retnowati, E., Darmawan, D., Putra, A. R., Putra, R. S., & Issalillah, F. (2023). Pengaruh Modal Psikologis, Kualitas Kehidupan Kerja, dan Kepemimpinan terhadap Kinerja Pegawai. Jurnal Baruna Horizon, 6(1), 31-38.
Sinambela, E. A., E. Retnowati, E. Ernawati, U. P. Lestari, & M. Munir. (2022). Pengaruh Kualitas Layanan Dan Citra Perusahaan Terhadap Retensi Pelanggan Bengkel Resmi Honda Surabaya. Jurnal Baruna Horizon, 5(1), 17–25.
Sullivan, M., R. Bhuyan, K. Senturia, S. Shiu-Thornton, & S. Ciske. (2005). Participatory Action Research in Practice: A Case Study in Addressing Domestic Violence in Nine Cultural Communities. Journal of Interpersonal Violence, 20(8), 977-995.
Talluri, S., M. K. Kim, & T. Schoenherr. (2012). The Relationship between Operating Efficiency and Service Quality: Are They Compatible?. International Journal of Production Research, 51(8), 2548-2567.
Thamsi, A.B., F. N. Yusuf, M. I. Juradi, H. Harwan, S. Bakri, & M. Aswadi. (2022). Pelatihan Pemanfaatan Alat Navigasi Untuk Pembuatan Peta bagi Siswa SMK Negeri Kehutanan Makassar. Jurnal PkM Pengabdian kepada Masyarakat, 5(2), 136-142.
Torfiah, L., J. M. Al-firdaus, C. T. I. Dzinnur, B. Triono, M. S. Anwar, D. Darmawan, & F. Ryadin. (2023). Pemasangan Petunjuk Arah Menuju Lapangan Sports Center Desa Kloposepuluh oleh Mahasiswa KKN Universitas Sunan Giri Surabaya. Jurnal Pelayanan Dan Pengabdian Masyarakat Indonesia, 2(3), 248–253.
Whyte, W.F. (1989). Advancing Scientific Knowledge through Participatory Action Research. Sociological Forum, 4, 367–385.